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Why your legacy ERPs weren’t built to meet today’s B2B customer expectations?

Legacy ERP
Legacy ERP

Enterprise Resource Planning (ERP) software is a crucial business management tool. It comes in two forms, including legacy and cloud ERP. Legacy is the oldest ERP type, while the cloud is the modern kind. We will explain why legacy ERP solutions cannot manage B2B activities in our article today. We will describe the features they lack to meet B2B customers’ expectations. Moreover, we will introduce Ximple Solutions wholesale distributors ERP, compare it to competitor ERPs, and tell you why it makes the best legacy alternative. 

Why is legacy ERP unsuitable for running modern B2B organizations?

A B2B business must focus on its relationship with customers and value-added partners. Having the best ERP software can help your company enhance those relationships. It had better not be legacy ERP because it is old, rigid, expensive, and complicated. To compete effectively with your B2B rivals, do away with legacy ERP and embrace cloud ERP. Here are the reasons why legacy ERP can no longer meet the needs of modern B2B customers. 

  •  Inflexible and complex – Legacy is on-premise ERPs, making them rigid and complicated. Customizing legacy ERP is hard. If you try it, you can trigger issues in other business systems. Inflexibility, rigidity, and complexity make legacy ERPs inapt when looking for growth opportunities. A more robust and extensible cloud ERP system is more reliable when moving to new markets or developing new product lines. 
  • Lacks scalability – The best ERP system for distributors should help them respond quickly to change. Unfortunately, legacy systems are not scalable. They will not help you take advantage of new opportunities before your rivals see them. Also, they will not let you solve customer complaints, respond to shifting demand patterns, or make decisions promptly and accurately.
  • Outdated and immobile – Forward-looking B2B organizations recognize their employees’ role in improving sales, revenue, and customer relations. Hence, they capitalize on modern technologies to help their workers become as productive as possible. Those still using legacy ERP put their employees through the torture of working with an outdated system. Some of these workers are millennials who cannot stand obsolete ERPs. They instead want a system they can access from anywhere, anytime. Legacy ERPs are office-based. So, they are immobile and impossible to access from anywhere.
  • Complicates legal compliance – B2B distributors must comply with stricter regulations than before. Those still using legacy ERP systems cannot meet the ever-changing government policies for businesses. An outdated enterprise resource planning tool cannot accommodate unceasing policy changes. As legacy ERPs use Excel spreadsheets and manual data entry methods, they create room for error. Inaccurate data is unreliable and can lead to compliance issues. Besides, correcting mistakes can be expensive.
  • Lacks crucial ERP features and benefits – Legacy ERP cannot meet the demands of modern B2B companies because they lack essential features found in cloud ERP. Legacy systems are more expensive to maintain because they run on in-house servers. On the other hand, cloud systems are more flexible, adaptable, and cheaper to use because the vendors incur maintenance costs. Cloud ERP systems provide extra features that help customers achieve all their goals. With the traditional legacy ERPs, you are stuck with an inextensible system with no agility. It is easier to take advantage of business intelligence, artificial intelligence, robust encryption and security, and other up-to-date features with cloud ERP software. You can afford to expand your B2B organization beyond your national borders.

Why Ximple Solutions Wholesale Distributor ERP is the best alternative

If you run a legacy ERP, you should not hesitate to change it. It would be best to substitute it for a cloud ERP at once. Ximple Solutions is among the best legacy ERP alternatives. First, it is ideal for wholesale distributors. If you are a distributor, Ximple ERP is the best software for managing your supply chain, regardless of size. 

Ximple Solutions ERP covers all areas of distribution business management. As cloud software, Ximple ERP produces accurate live data for everyone’s perusal. Hence, it promotes confidence and promptness when making managerial decisions. A highly customizable cloud ERP system, Ximple solutions works better than its rivals. 

As a result, Ximple wholesale distributor ERP can help you meet B2B customer demands and solve their complaints in real-time. It solves all legacy ERP problems. Below, we will show how Ximple Solutions ERP compares with its competitors’ ERPs based on the following characteristics.

  • Scalable– Ximple ERP for wholesale distributors is scalable. Although its competitors’ ERPs are also scalable, Ximple Solutions’ software is better because it is highly agile. In contrast, its competitors provide structured ERPs. Scalable but super agile ERPs offer several modules, advanced reporting capabilities, flexible workflows, ease of adding users, and web-based platforms for mobile users. 
  • Adaptable – Ximple ERP system entails microservice/APIs for internal and external integration. Offering user-friendly template models, Ximple Solutions ERP is highly flexible and reliable. It will accommodate your business requirements even if they are complicated. Whether you own a multinational organization with several teams or a small enterprise with one premise, you can adapt Ximple ERP to your requirements. On the other hand, competitor software options are static and not easy to customize according to your needs. 
  • Visibility – Ximple wholesale distribution ERP provides real-time data. In contrast, competitors’ ERPs provide batch data. Real-time data is more reliable because the processing occurs right after capturing information. Batch data is less reliable because processing starts only after gathering adequate information. The system only processes batches of data rather than small pieces of it.Ximple ERP provides live visibility from one end of the supply chain to the other. 
  •  Process orientation – The best ERP for distributors should be customer-oriented. After all, no business can succeed without customers. Ximple ERP focuses on the customers’ needs, allowing you to react to their complaints and requirements on time.On the other hand, its rivals’ software systems emphasize back office activities. Although back-office activities like record maintenance, legal compliance, settlements, IT services, and accounting are vital, they should not come before client-facing activities. Customers will trust your brand more if they receive top-notch services and attention. That’s why an ERP with a robust and focused CRM module is more reliable. 
  • Configurable- Ximple wholesale distributor ERP is a dynamic order orchestration platform. Due to its configurable and versatile features, Ximple makes the sourcing and order fulfillment process simpler. Its order management solutions cover all the stages, including sourcing, inventory management, customer service, order alterations, sale closure, shipping, and returns. On the other hand, Ximple Solutions competitors provide a system of record that may not meet all business environment constraints. 
  • Channel support – Ximple ERP solution provides an Omni-channel system while its competitors offer limited channel support.Omnichannel customer service is the best choice because it can ensure consistently high customer service standards. It is a network of integrated devices that enable flawless communication no matter the channel. An omnichannel customer support service relies on various advertising tools, including web push notifications, social media ads, SMS marketing, and email marketing. Ximple ERP system is compatible with many languages and languages. Therefore, it can help your business meet international customers’ requirements. Tax requirements compliance and other international barriers to doing business are easier to overcome with Ximple Solutions ERP.

Conclusion

A legacy ERP system is no longer suitable for doing B2B business. Apart from being outdated and inflexible, legacy ERP lacks robust features. It has no reliable embedded workflow engines, activity-specific dashboards, and business modeling tools for easier personalization. If you shift to Ximple ERP from a legacy ERP, you will quickly adapt it to your business style. Suitable to distributors working in different industries, Ximple Solutions ERP provides the best cloud computing experience.

Hitesh Barot

Author

Hitesh Barot is a Technologist and blogger passionate about solving business and technological challenges in Wholesale Distribution, Retail, and Manufacturing Industries. He has more than 20 years of experience leading the IT department for the Distribution, Retail, and Manufacturing business. Learn more about him here and connect with him on LinkedIn.

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How can ERP technology help distributors become value-added partners?

ERP Distributors Partners
ERP Distributors Partners

Wholesale distributors should understand their industry well to become value-added partners (VAPs). Value-added partners are independent distributors who unite to manage the whole supply chain as a team. Each VAP uniquely contributes to the team affairs to ensure combined success. When VAPs join forces, they run the value-added chain at a reduced cost. VAPs need to be financially strong business associates. One way to become a viable VAP is by implementing the best ERP software for distributors

What is Distributor ERP?

ERP is one of the modern software technologies that simplify and enhance communication between value-added partners. ERP for distributors is an industry-specific software system for addressing disruptive forces and inflection. Distributors must cope with new customer demands and expectations, increasing competition, expanding digitalization, new product innovations, and other challenges. 

As the wholesale distribution field constantly shifts, value-added partners must still navigate it and stay stable. The industrial ERP software system is among the best tools for that purpose. But how can your company use ERP technology to become the best value-added partner? It has to attain the following goals via industrial distributor ERP.

Improve sales

Enhancing sales should be the aim of every business. Wholesale distributors should take this more seriously because they work in a competitive B2B market. Without the best ERP for distributors, they cannot capitalize on the rising customer demands to improve sales. 

There is a direct connection between service levels and inventory levels. Traditionally, you must have higher stock levels to enhance your customer service. Things are different today because you can use ERP software to improve service levels without increasing your inventory levels. You need an ERP system with an open architecture for this process to work. 

A traditional ERP system has a closed architecture with siloed, erroneous, and inconsistent data sources. ERP software for distributors is versatile, scalable, highly customizable, and extensible. Due to its open architecture, this ERP is simple to augment with the most reliable order and inventory management solution to avoid losing sales. 

Advanced ERPs can unify different data sources to show the actual inventory levels available to customers. Wholesale distributors aiming to become the best value-added partners can use real-time inventory insights to provide adequate inventory levels for proper order fulfillment. 

Moreover, proper inventory tracking and visibility can allow VAPs to improve customer experience when handling complex orders. They can provide accurate order delivery estimates to gain customers’ trust and loyalty.

Reduce costs

Besides investing in the best cloud ERP for distributors, companies aiming to become the best value-added partners should embrace big data analytics and business intelligence. Dealing with massive data levels is unavoidable today.

With inefficient data capturing, analyzing, storing, and responding to methods, wholesale distributors can lose their competitive advantage. 

Besides, the cost of managing excessive data levels with inefficient techniques is high. This is why companies can become better VAPs by finding innovative data management methods, including BI and big data analytics.

  • They can minimize human error through their automation capabilities.
  • With artificial intelligence, distributors can avoid depending on humans to choose the best ways to source and deliver orders. AI can assess different order fulfillment choices and select the most cost-effective option. 
  • Advanced cloud ERP software for wholesale distributors can allow you to lower inventory management expenditures.
  • As ERP provides a real-time view of inventory units, distributors can identify redundant expenses and do away with them. 
  • Distributors can avoid harsh penalties for unmet contractual demands by employing the modern data analytics systems mentioned above. These smart supply chain management tools can help distributors fulfill orders on a priority basis. Thus, they can first deliver the most urgent orders to evade penalties. 

Enhance collaboration with data sharing

Organizations that do not work together do not need to share valuable data. After all, sharing data with a competitor is more like giving away your success secrets. In contrast, value-added partners should embrace data sharing to enhance their teamwork. If they trust each other, they should not fear sharing success tactics.

Data sharing among distributors who work as a team can provide real value to their association. Data sharing can offer these benefits to all stakeholders in your VAP team.

  • Efficient resource coordination – Data sharing allows distributors to channel resources where they can be financially beneficial. 
  • Improve customer experience – Accurate data sharing across the supply chain improves visibility. Thus, it helps every participant play their role promptly so the team can deliver goods on time and in proper condition. In return, customers can feel satisfied and develop undying loyalty to the company. 
  • Saves delivery cost and time – Data sharing can help united distributors deliver goods to the correct customer faster by tracking distance. They will identify who among them is closest to the customer and has what they require. If that person delivers the goods to the customer, the team can save time and money.
  • Improves supply chain visibility – Via distributor ERP software, every VAP can receive up-to-date data from different sources. They do not need to call or write an email to gather vital information. Real-time visibility of the value chain allows participants to be self-reliant and react swiftly to unanticipated events.
  • Increases profits – Better supply chain visibility via distributor ERP system elements promotes decision-making on sourcing. Distributors can act upon shifting customer demands, track orders and inventory levels, and raise their odds of making higher profits in peak times. 

Closer customer relationships

You must mind how you relate with your customers, no matter what type of wholesale distribution business you do. Also, if you want to join forces with other distributors and become the best VAP, you must demonstrate your ability to serve customers right. An industrial distributor’s eCommerce ERP system is one of the tools you require to serve customers well. 

It automates different processes, enabling distributors to access a central database when they need to learn the truth. Investing in ERP software for food distributors or any other field can help meet your customers’ expectations. Offering personalized eCommerce experiences is possible with distributor cloud ERP

For instance, you can create pricing options and product catalogs to meet customers’ expectations. Also, you can enhance customer relations by making the most straightforward online ordering process to encourage self-service. Customers cannot see the need to shift to the next vendor if they can understand the entire order placement process without making a call. 

In short, customers can feel more confident and trust you to deliver their goods on time. Investing in distributor ERP, artificial intelligence, and other technologies that produce intelligent data insights can promote customer confidence and trust for your brand. If customers feel satisfied, they will buy repeatedly and boost your revenue. 

ERP is one of the best value creation tools as it can manage customer relations. Value creation works only if customers and distributors unite and work harmoniously. Besides, distributors will only thrive if they can attract new customers and retain the existing ones. Distributors’ software ERP can help you improve customer relations via the CRM module. 

A Customers Relationships Management (CRM) module can help you review each customer relationship and categorize your target audiences based on their needs. If customers have complaints, your CRM will help you respond to them fast and efficiently.

Conclusion

Distributors who need to create value-added partnerships need to embrace modern technology. One of these technologies is an ERP distributor system that suits your industry. You need an open-architecture distributor ERP if you distribute electrical, plumbing, wine & liquor, consumer goods,  industrial, automotive, food, or other goods. 

Although it is costly to implement, an open-architecture ERP is easier to customize and extend as your business grows. Besides, such a software tool is easier to tweak when you need to create value in the midst of wholesale distribution disruptions and changes.

Hitesh Barot

Author

Hitesh Barot is a Technologist and blogger passionate about solving business and technological challenges in Wholesale Distribution, Retail, and Manufacturing Industries. He has more than 20 years of experience leading the IT department for the Distribution, Retail, and Manufacturing business. Learn more about him here and connect with him on LinkedIn.

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