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Frequently Asked Questions

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Find quick answers about Ximple Cloud ERP—products, pricing, implementation, integrations, and security. Use search or browse by category.

General

What is Ximple Cloud ERP?

A modern cloud ERP for wholesale distributors that unifies sales, inventory, purchasing, and finance with real‑time available‑to‑promise (ATP) and matrix pricing.
Related: Sales • Industries

Can we start with one module and expand later?

Yes. Many customers start with Sales or Inventory and add Purchasing and Finance as they scale.

Products & Modules

Does Ximple support matrix pricing, contracts, and promotions?

Yes. Configure tiers, floors, and contracts. Run promotions with approval workflows and audit history.

Do you support alternates, substitutions, and kits/BOM?

Yes. Guided selling suggests alternates/substitutes with ATP by branch; quote complete kits and assemblies.

Can we expose ATP to ecommerce or POS?

Yes. Real‑time ATP is available via APIs so your portal/POS can promise accurate ETAs.

Pricing & Billing

How is pricing structured?

Edition‑based (Core/Plus/Enterprise), user tiers, and optional add‑ons (advanced rules, EDI bundles). Get a quote tailored to your modules and user mix.

Do you offer annual commitments or multi‑year terms?

Yes. Annual and multi‑year agreements are available; volume discounts may apply.

Implementation

How long does implementation take?

Typical phased go‑lives take 12–20 weeks, depending on modules, data readiness, and integrations.

Do you provide data migration and training?

Yes. We help with data mapping/imports and provide role‑based training for sales, purchasing, warehouse, and finance.

Can we integrate our CRM, tax, payments, or EDI?

Yes. We provide APIs and packaged connectors for CRM, tax services, payments, and EDI hubs.

Security & Compliance

What security controls are available?

Encryption in transit and at rest, role‑based access control, SSO/SAML, and audit logs. Controls align to SOC and GDPR best practices.

Do you offer uptime SLAs and backups?

We target 99.9% uptime. Data is backed up regularly with geo‑redundancy and tested restores.

Troubleshooting

How do I contact support?

Open a ticket via the customer portal or email [email protected]. SLA: Mon–Fri 8am–6pm ET.

Where can I find release notes?

Release notes are published in our customer portal and emailed to admins before each update.

Customer support

Mon–Fri 8am–6pm ET

  • Critical: 1 hr response
  • High: 4 hrs
  • Normal: 1 business day

Still have questions?

We’ll route your message to the right team.

John Thompson
John Thompson
Chairman & Chief Executive Officer
First Electric Supply Company · Indianapolis

John Thompson is Chairman and Chief Executive Officer of four Indianapolis-based businesses: Thompson Distribution Company, a distributor of mechanical supplies and equipment; First Electric Supply Company, a distributor of electrical supplies and equipment; CMID, an architectural and engineering design firm; and BC Countertops, a millwork fabricator and installer. Running several distribution businesses side by side is precisely what shaped the requirement he describes above — shared accounting, staff who can cover across companies, and one platform rather than four.

He sits on the AD LLC Board, where he chairs the Governance & Nominating Committee, and prior to the AD/IMARK merger he was Chairman of IMARK Electrical and a board member of IMARK Group. He is Immediate Past Chair of the Indiana Chamber of Commerce, began his career with McKinsey & Company in New York and London, and spent seventeen years as vice president of Mays Chemical Company. He holds an MBA with Honors from Columbia University and a BS in Chemical Engineering from Cornell.