Serve contractors faster at the counter and will-call. Ximple’s plumbing-focused POS connects customer pricing, real-time ATP, alternates, cut-length, and returns in one workflow—so your team quotes accurately, stages orders efficiently, and protects margins at every branch.
Performance Metric
• Counter Transactions Speed
• Fill Rate Improvement
Impact
• 25–40% faster with integrated pricing & ATP
• 10–15% better with real-time multi-branch inventory
For many plumbing distributors, the counter is where loyalty is won or lost. Contractors arrive with urgent needs, complex parts lists, and tight schedules. Counter staff must juggle product lookups, pricing, availability across branches, and will-call staging—often in peak rush windows. Legacy systems and spreadsheets slow them down and introduce errors.
• Common issues: Slow lookups, inconsistent pricing, missed alternates, and manual pick slips.
• Business impact: Long lines, lost orders, margin leakage, and frustrated contractors.
• Ximple focus: Real-time data and plumbing-specific workflows at the counter and will-call.
Ximple brings together customer pricing, ATP by branch, alternates, cut-length, and returns in a unified counter workflow. Staff can look up a contractor, see open quotes, confirm stock, offer alternates, and stage will-call orders without jumping between systems or guessing what is in the warehouse.
✓ Instant customer lookup with terms, credit status, and special pricing.
✓ Real-time inventory and ATP by branch, including transfers and inbound POs.
✓ Integrated alternates & substitutions to keep the sale when SKUs are short.
✓ Fast will-call staging with bin locations and barcoded pick tickets.
✓ Returns and RMAs with reason codes, feeding inventory and financials automatically.
These counter capabilities are part of Ximple’s plumbing distribution ERP, which also includes job quoting, UoM packaging, cut-length pipe, rebates, and multi-branch visibility.
Search by account, phone, PO, or job name. See open quotes, recent orders, and applicable pricing in seconds—so you can pick up where the last interaction left off instead of starting from scratch.
Apply matrix, contract, or project-based pricing automatically, with on-screen margin visibility and guardrails to prevent unapproved discounts. Counter staff can serve quickly without bypassing pricing controls.
See on-hand quantities, usable remnants, and ATP across all branches. The system can suggest transfers when local stock is short, so you keep orders and coordinate fulfillment proactively.
When a requested item is out or allocated, counter staff see system-suggested alternates and substitutes—with stock, ATP, and pricing—so they can offer compatible options that keep the job moving.
For pipe, counter users can confirm whether there is enough length on full sticks and remnants to fulfill a request, apply cut rules and fees, and send clear instructions to the warehouse team.
Create will-call orders with bin locations, print or display barcoded pick tickets, and mark orders staged, loaded, or picked up. Process returns and RMAs with reason codes and integration to rebates and vendor claims.
When counter sales and will-call are powered by a plumbing-specific cloud ERP, distributors improve both throughput and accuracy while giving contractors a more consistent experience at every branch.
Transaction speed : 25–40% faster due to integrated data and simplified workflows.
Fill rate & stockouts : 10–15% improvement in fill rate with real-time ATP and transfer suggestions.
Quote-to-order conversion : Higher conversion as counter teams quickly turn quotes into staged orders.
Returns handling : Faster, more accurate returns and credit notes with reason codes and automation.
Gross margin : 2–5 point margin lift when pricing, cuts, and rebates are consistently applied.
A regional plumbing distributor modernized its counter POS and will-call workflows as part of a broader cloud ERP project. With integrated pricing, alternates, and ATP by branch, counter staff cut average transaction time by more than a third and dramatically reduced “no stock” responses. Contractors noticed faster service and more reliable commitments, strengthening loyalty.
Because returns, cut-length, and rebates run on the same platform, the finance team gained cleaner data on profitability by branch, customer, and product line.
Counter improvements are most effective when implemented alongside inventory, pricing, and multi-branch visibility. Ximple follows a structured modernization roadmap, tailored to plumbing distribution operations.
✓ Process mapping: Review current counter and will-call steps, peak traffic patterns, and pain points.
✓ Configuration: Set up POS layouts, tender types, return rules, and staging statuses for your branches.
✓ Data alignment: Validate item master, customer pricing, and branch inventory for reliable counter data.
✓ Integration: Connect card processors, tax services, and any existing eCommerce or customer portals.
✓ Pilot branch: Start with one or two branches, refining flows based on real-world feedback.
✓ Rollout & training: Expand to all locations with role-based training for counter, warehouse, and back office.
Share a sample day’s worth of counter tickets and will-call orders. We will walk through how those scenarios look in Ximple ERP—from quote to staged pickup and return handling.
For a full modernization view—from warehouse and purchasing to financials and cloud migration—see our plumbing distribution whitepaper and ERP buyer’s guide.
Counter and will-call POS become even more powerful when combined with alternates, cut-length, rebates, and plumbing-specific inventory workflows.
Yes. Counter users see customer-specific pricing and real-time ATP by branch, including inbound POs and planned transfers. This allows them to provide accurate dates and suggest alternative branches or transfer options when local stock is insufficient.
Alternates, substitutions, and cut-length availability are built into the counter sales screen. Staff can suggest compatible items and confirm usable lengths and remnants without leaving the transaction.
Ximple supports AR charge, cash, and integrated card processing. Counter transactions automatically update receivables and general ledger, reducing rekeying and reconciliation work.
Yes. Orders can be flagged for will-call, sent to the warehouse with bin-level pick tickets, and tracked through staged, loaded, and picked-up statuses—giving both counter and customers clear visibility.
Most distributors implement counter POS as part of an 8–12 month ERP modernization project, alongside inventory, pricing, and multi-branch visibility. Exact timelines depend on data quality, number of branches, and integration scope.
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