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Frequently Asked Questions

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Find quick answers about Ximple Cloud ERP—products, pricing, implementation, integrations, and security. Use search or browse by category.

General

What is Ximple Cloud ERP?

A modern cloud ERP for wholesale distributors that unifies sales, inventory, purchasing, and finance with real‑time available‑to‑promise (ATP) and matrix pricing.
Related: Sales • Industries

Can we start with one module and expand later?

Yes. Many customers start with Sales or Inventory and add Purchasing and Finance as they scale.

Products & Modules

Does Ximple support matrix pricing, contracts, and promotions?

Yes. Configure tiers, floors, and contracts. Run promotions with approval workflows and audit history.

Do you support alternates, substitutions, and kits/BOM?

Yes. Guided selling suggests alternates/substitutes with ATP by branch; quote complete kits and assemblies.

Can we expose ATP to ecommerce or POS?

Yes. Real‑time ATP is available via APIs so your portal/POS can promise accurate ETAs.

Pricing & Billing

How is pricing structured?

Edition‑based (Core/Plus/Enterprise), user tiers, and optional add‑ons (advanced rules, EDI bundles). Get a quote tailored to your modules and user mix.

Do you offer annual commitments or multi‑year terms?

Yes. Annual and multi‑year agreements are available; volume discounts may apply.

Implementation

How long does implementation take?

Typical phased go‑lives take 12–20 weeks, depending on modules, data readiness, and integrations.

Do you provide data migration and training?

Yes. We help with data mapping/imports and provide role‑based training for sales, purchasing, warehouse, and finance.

Can we integrate our CRM, tax, payments, or EDI?

Yes. We provide APIs and packaged connectors for CRM, tax services, payments, and EDI hubs.

Security & Compliance

What security controls are available?

Encryption in transit and at rest, role‑based access control, SSO/SAML, and audit logs. Controls align to SOC and GDPR best practices.

Do you offer uptime SLAs and backups?

We target 99.9% uptime. Data is backed up regularly with geo‑redundancy and tested restores.

Troubleshooting

How do I contact support?

Open a ticket via the customer portal or email [email protected]. SLA: Mon–Fri 8am–6pm ET.

Where can I find release notes?

Release notes are published in our customer portal and emailed to admins before each update.

Customer support

Mon–Fri 8am–6pm ET

  • Critical: 1 hr response
  • High: 4 hrs
  • Normal: 1 business day

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