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Sales ERP & Omnichannel Order Management Buyer’s Guide

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Learn how wholesale distributors can unify POS, counter sales, inside sales, field reps, B2B eCommerce, EDI, and marketplace channels on a single Sales ERP platform. This guide explains how to reduce order entry time, protect margins, improve fill rates, and give customers a consistent experience across every channel.

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Electrical Wholesale ERP Buyer’s Guide

What You’ll Learn in This Guide

The guide is designed for CEOs, sales leaders, operations, finance, and IT who need a clear, practical framework for evaluating Sales ERP and omnichannel order management for wholesale distribution.

The New Sales Reality

Why B2B buyers increasingly expect real-time pricing and availability, self-service ordering, and Amazon-like experiences—and why disconnected systems can no longer keep up.

What Sales ERP Really Means

How a distribution-focused Sales ERP unifies customer data, pricing rules, ATP inventory, payments, and multi-channel order capture into one real-time platform.

Counter & POS Transformation

How modern counter workflows reduce transaction time, eliminate pricing errors, and improve customer satisfaction with guided selling and live inventory.

Inside Sales & Telesales Optimization

Use real-time pricing, stock visibility, guided quotes, and quick quote-to-order conversion to improve win rates and reduce manual rework.

B2B eCommerce & Digital Channels

Build a digital storefront with customer-specific pricing, real-time stock, order history, and quick-order tools that complement inside and counter sales instead of competing with them.

Evaluation Criteria & Red Flags

Vendor criteria, implementation readiness, 5-year TCO analysis, and red flags: heavy customization, weak reporting, no real-time inventory sync, and hidden fees.

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    Expected ROI for Wholesale Distributors

    Margin Protection

    • Consistent pricing rules across all channels.
    • Better enforcement of minimum margins and contract pricing.
    • More accurate tracking of special pricing agreements and rebates.

    Productivity Gains

    • Reduced order-entry time for inside and counter sales.
    • Fewer manual corrections and credits caused by pricing or availability errors.
    • Less re-keying between systems for digital and offline channels.

    Revenue Growth

    • Higher fill rates and improved customer satisfaction.
    • Increased order frequency through self-service channels.
    • Better visibility into cross-sell and upsell opportunities.

    Many distributors see meaningful improvements in margin, productivity, and revenue within the first 6–12 months of implementing a modern Sales ERP.

    Key Sales & Omnichannel Metrics to Track

    • Order-processing time by channel.
    • Quote-to-order conversion rate.
    • Fill rates and backorder levels.
    • Margin by channel (POS, inside sales, eCommerce, field).
    • Digital adoption and portal usage.
    • Average order value and order frequency.

    Frequently Asked Questions

    Who should read this guide?

    CEOs, presidents, VPs of Sales, branch managers, COOs, CFOs, and IT leaders who are responsible for sales growth, customer experience, and ERP strategy in wholesale distribution.

    How is Sales ERP different from CRM?

    CRM focuses on managing relationships and activities. Sales ERP runs the full order-to-cash cycle: pricing, credit, ATP inventory, order capture, invoicing, and channel unification, while still integrating with CRM where needed.

    Is this relevant for all distribution verticals?

    Yes. The principles apply across electrical, plumbing, HVAC, industrial, fasteners, MRO, cash and carry, and other multi-branch wholesale distribution businesses.

    Sales ERP & Omnichannel Order Management Buyer’s Guide