Stop losing sales to slow systems and pricing confusion. Ximple ERP delivers modern counter software built for electrical distribution—with real-time ATP, automatic matrix pricing, SPA visibility, barcode scanning, and integrated will-call workflows.
Your counter is the front line of your business. When legacy POS slows down orders, shows wrong pricing, or can’t see inventory at other branches, you lose sales and frustrate your best customers.
Legacy systems freeze, require multiple screens, or can’t handle peak traffic. Contractors walk out.
Counter staff can’t see ATP at other locations. They say “out of stock” when product is 20 miles away.
Different prices at counter vs. web vs. what sales quoted. Customers notice—and complain.
Sticky notes and clipboards for staging. Orders get lost. Customers wait while staff search.
Counter staff can’t see specs, alternates, or images. They guess—or call the warehouse.
No real-time counter metrics. You find out about problems at month-end—too late to fix.
Signs Your Counter System Needs Replacing:
See what changes when you move from legacy counter systems to Ximple. Every improvement translates to faster service, fewer errors, and happier customers.
| Capability | Spreadsheets / Legacy ERP | Ximple ERP |
|---|---|---|
| Order Entry Speed | Multiple screens, manual lookups, 3-5 minutes per order | Single screen, barcode scan, keyboard shortcuts—under 60 seconds |
| ATP Visibility | Current branch only, or requires separate lookup | All branches, DCs, and in-transit in one click |
| Pricing | Manual lookup, often out of sync with other channels | Real-time matrix pricing, SPAs, and contracts—same as web/EDI |
| Product Information | Basic description, no specs or images | Full IDW/Trade Service data with alternates and cross-references |
| Will-Call Management | Paper tickets, manual staging, hard to find orders | Digital staging with location tracking and customer alerts |
| Returns Processing | Manual credits, separate inventory adjustment | Integrated workflow with inspection, fees, and automatic posting |
| Training Time | Weeks of shadowing and memorization | 2-3 days with intuitive UI and guided workflows |
| Performance | Slows under load, requires server maintenance | Cloud-native, scales automatically, always current |
Coming from Eclipse, P21, or DDI? Ximple is designed as a modern replacement for legacy electrical distribution systems. Counter workflows feel familiar but faster, with none of the technical debt.
When counter operations move to modern software, the impact shows up in faster service, higher sales, and better margins.
60%
Faster order entry
15%
Increase in fill rate
2-3 days
Training to productivity
100%
Channel pricing consistency
Shorter lines and fewer callbacks with instant ATP, automatic pricing, and barcode scanning.
See inventory everywhere. Suggest transfers or alternates instead of losing the sale.
Matrix pricing and guardrails prevent unauthorized discounts and margin leakage.
Barcode accuracy and IDW content reduce errors and improve downstream reporting.
Counter, project, and eCommerce share the same data. No more channel conflicts.
Integrated WMS, pricing, and AR eliminate rekeying and paper handoffs.
Counter operations in electrical distribution are high-pressure environments where speed, accuracy, and margin protection all matter. Ximple addresses these challenges with purpose-built workflows:
Long lines → Fast barcode entry and keyboard shortcuts
ATP uncertainty → Real-time visibility across all branches
Price disputes → Automatic matrix pricing with audit trail
Will-call chaos → Digital staging with location tracking
Barcode gaps → IDW/Trade Service enriched catalog
Returns friction → Integrated RMA with automatic posting
Rapid order entry with barcode scanning, keyboard shortcuts, order templates, and instant will-call reservation. Built for speed, not clicks.
See available-to-promise at every branch, DC, or central warehouse instantly. Suggest transfers or alternates before saying “out of stock.”
Access terms, credit status, open quotes, and job numbers. Convert quotes to orders with one click. See full customer history.
Scan items from counter or handheld. View alternates, specs, and IDW/Trade Service enriched data on every item.
Automatic price selection with visibility into SPAs, contracts, and margin guardrails. Same pricing as web and EDI.
Process returns with inspection, restocking fees, serial/lot tracking, and automatic posting to AR and inventory.
Every step is designed for speed and accuracy, with automatic pricing, inventory checks, and integrations happening behind the scenes.
Customer
Select or create; confirm tax & terms
Items
Scan/search; verify ATP across branches
Pricing
Auto-apply matrix, SPAs, guardrails
Reserve
Hold stock or print pick ticket
Payment
Invoice; collect cash/card/account
Complete
Post to AR; handle returns if needed
Counter sales often involve fast decisions and price negotiations. Ximple connects the counter directly to centralized Pricing, SPAs & Rebates to protect margins and ensure every eligible rebate is captured.
Automatically selects the best eligible price based on customer, group, contract, and branch rules.
Item-level SPA visibility with margin impact shown before completing the sale.
Floor/target margins with exception routing for discount approvals. No unauthorized giveaways.
Counter is one of several selling channels. Ximple keeps counter, project, and eCommerce orders aligned on a single data model—so inventory is always accurate and customers see consistent information everywhere.
Replacing your counter system doesn’t mean weeks of downtime. Ximple provides a structured migration process designed to minimize disruption at your busiest locations.
Branch-by-Branch Rollout: Many distributors migrate one branch at a time, starting with a pilot location. This reduces risk and lets you refine training before rolling out to busier counters.
Electrical counter POS handles matrix pricing, SPAs, real-time ATP across branches, will-call staging, job-based workflows, IDW/Trade Service data, and complex returns. Retail POS systems focus on simple transactions and don’t support the complexity of electrical distribution.
Yes. Ximple is designed as a modern replacement for counter systems in Eclipse, P21, DDI, and other legacy platforms. Migration includes customer data, pricing rules, and open orders. Most branches transition with minimal downtime.
Yes. You can serve anonymous or named customers, calculate tax automatically, collect payment via cash, check, or card, and convert walk-ins to full accounts when needed.
Yes. Counter and order-desk teams see real-time ATP across all branches with one click. They can suggest transfers, check ETAs, and offer alternates—instead of just saying “out of stock.”
Will-call orders are staged digitally with customer details and pickup location tracked in WMS. Counter staff can quickly locate staged orders, process pickups, and handle partial releases with full audit trails.
Yes. Returns include inspection workflows, restocking fee options, serial/lot tracking, defective handling, and automatic credit posting to AR and inventory—all from the counter screen.
Yes. Counter, eCommerce, PunchOut, and EDI all share the same pricing engine. Customers see consistent pricing regardless of how they order, eliminating disputes and manual corrections.
Ximple runs in any modern browser—Chrome, Edge, Safari. You can use existing PCs, tablets, or all-in-one POS terminals. Barcode scanners connect via USB or Bluetooth. No special hardware required.
Yes. Dashboards show counter metrics including transactions, average order value, wait times, and margin performance—by branch, by counter, or by rep. No waiting for month-end reports.
See how Ximple compares for your specific situation. We’ll configure a demo around your product mix, pricing complexity, and operational requirements.
See how Ximple streamlines counter sales.
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