Unlock Expert Insights to Transform Your Distribution Business

What’s Inside:

In this case study, you’ll learn how Duncan Electric — a 70-year-old, family-owned electrical distributor — modernized their operations by replacing a legacy ERP with Ximple, a purpose-built cloud solution for distributors.

Key takeaways::

✓ How Duncan eliminated manual order processing and siloed data

✓ Why legacy ERP systems were holding them back

✓ What a 12-week implementation can look like with the right platform

✓ How omnichannel workflows and AI tools transformed customer experience

✓ Why distributors of any size can now compete with billion-dollar tech stacks

Why You Should Read This Case Study:

If you’re an independent or mid-sized electrical distributor struggling with:

✓ Outdated, hard-to-maintain ERP systems

✓ Disconnected tools and no real-time visibility

✓ A desire to launch eCommerce or mobile ordering without adding IT headcount

✓ Pressure to compete with better-funded national players

Then this case study will show how Duncan Electric turned these same pain points into a strategic advantage — using Ximple software to scale faster, serve smarter, and grow without complexity.

12 Weeks. No IT Team. Full Transformation.:

Here’s how Duncan Electric made it happen:

Phase 1: Data migration & system configuration

Phase 2: Pilot testing, hands-on user training, and feedback loops

Phase 3: Full go-live across multiple locations and departments

Looking Ahead:

Duncan isn’t stopping with implementation. Their roadmap includes:

✓ Advanced eCommerce filters, VMI, CRM, and self-service portals

✓ AI-driven demand forecasting and personalized pricing

✓ More automation across warehouse operations

✓ Continued staff enablement via AI-guided onboarding

✓ Enhanced customer engagement at every touchpoint